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If you need assistance we are here to help. Please email us at
or fill out the contact form below. Please note that it may take up to 24 hours for a response.

You can also contact the Customer Service Desk at your local Kiwi Property shopping centre. Details for all centres can be found here.

Overseas payments

Due to current issues with the payment system there are some issues with overseas payment methods.

e-Gift Card Help

If you have ordered an e-Gift Card and the recipient has not received the card then you may want to check the following:

  • Is it in the recipients spam or junk file
  • Is the recipients email correct? If not, you will need to email us at
  • Check the delivery date that you have set. If this is incorrect you will need to email us at

If you have set up an account but did not receive your verification email to activate the account you should:

  • Check you spam or junk file for the email
  • Check you have entered the correct email address correctly. If not, start again using the correct email address
  • If the email address is correct and it is not in your junk or spam files then email us at

If you have forgotten your password click here

Limits on gift card sales

Due to recent legislation changes we cannot sell more than $4,999 of gift cards to any individual, company or other legal entity within any 3 month period. We also cannot split a purchase exceeding $4,999 of gift cards into multiple smaller transactions, even where those smaller transactions may be spread over a timeframe longer than 3 months.

For any other queries please email


Ask us today

If you have a query, simply complete the form below.

  • This field is for validation purposes and should be left unchanged.

Street address

Level 7, Vero Centre
48 Shortland Street
Auckland 1010, New Zealand

Mailing address

PO Box 2071
Auckland 1140
New Zealand


+64 9 573 4384